Return & Exchange Policy
Return & Exchange Policy
At HillTop Gifts, your satisfaction is our priority. Please read our policy carefully before placing your order.
Personalized & Custom Orders
Because all personalized items are made to order just for you, we are unable to accept returns or exchanges on custom products. To ensure you love your item, we send a digital proof for your approval before putting any personalized order into production. No order goes to print without your sign-off.
If there is a defect or error on our part, please contact us within 7 days of delivery and we will make it right at no cost to you.
Ready-Made Products
Exchanges on ready-made products are accepted only if the issue is the fault of HillTop Gifts (e.g., wrong item sent, damaged in transit). Please contact us within 7 days of delivery with photos of the issue and we will arrange an exchange.
Return Shipping
If a return or exchange is required due to an error or defect on our part, HillTop Gifts will cover the return shipping cost. If a return is requested for any other reason, return shipping costs are the responsibility of the customer.
How to Start a Return or Exchange
- Contact us at hilltopgifts1@gmail.com within 7 days of delivery
- Include your order number and photos of the issue
- We'll review and respond within 1–2 business days with next steps
We are a small business and truly care about every order. If something isn't right, please reach out — we're here to help!