Shipping policy
PROCESSING & SHIPPING TIME
Most orders are processed and shipped within 2–5 business days. Custom and personalized orders may require additional processing time depending on the product and customization requested. If additional time is needed, we will communicate that to you. You will receive tracking information by email once your order has shipped.
SHIPPING CARRIERS
We ship using USPS, UPS, and other available shipping services as appropriate for your order. Carrier selection may vary based on your location, order size, weight, and shipping method available at the time of shipment.
SHIPPING DESTINATIONS
At this time, we ship within the United States only.
DELIVERY TIMES
Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery times may be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.
FREE SHIPPING PROMOTIONS
We occasionally offer free shipping promotions. Any free shipping offer is subject to the terms and conditions stated with that promotion. Please check our website and announcement bar for current offers.
SHIPPING ISSUES
If your order is delayed, lost, or has another delivery issue, please contact us at hilltopgifts1@gmail.com so we can help determine the appropriate resolution.
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and, when possible, the original shipping packaging. Please retain the original packaging until the issue has been resolved.
For additional information regarding damaged, defective, incorrect, or personalized items, please see our Return and Refund Policy.