Refund policy
We are a small business that takes pride in the handcrafted and personalized items we provide to our customers. If you have an issue with your order, please contact us at hilltopgifts1@gmail.com and we'll do our best to make it right.
Personalized & Custom Orders
Because personalized items are made to order specifically for you, we are unable to accept returns or exchanges on custom or personalized products due to a change of mind, incorrect size selection, or information provided incorrectly by the customer.
For personalized orders, we send a digital proof for your approval before putting the order into production. No personalized order goes into production without your approval.
Please carefully review your proof before approving it. Once a proof has been approved, Hilltop Gifts is not responsible for errors that were present in the approved proof or for incorrect information supplied by the customer.
If Hilltop Gifts makes an error or your personalized item arrives defective or damaged, please contact us within 7 days of delivery and we will work with you to correct the issue at no cost to you.
Ready-Made Products
Exchanges on ready-made products are accepted only when the issue is the fault of Hilltop Gifts, such as receiving the wrong item or receiving an item that is defective or damaged in transit. Please contact us within 7 days of delivery and include photos of the item and any damage.
Damaged Items
If your order arrives damaged, please retain the original packaging and contact us within 7 days of delivery with photos of the damaged item and packaging. This will help us determine the best way to resolve the issue.
Return Shipping
If a return or exchange is required because of an error or defect on the part of Hilltop Gifts, we will cover the return shipping cost.
If a return is otherwise authorized, return shipping costs are the responsibility of the customer.
Contact Us
For any issue with your order, please email hilltopgifts1@gmail.com and include your order number, a description of the issue, and photos when applicable. We will review the issue and work with you toward an appropriate resolution.