Refund policy
We are a small business that takes pride in the hand crafted items we provide our customers. Please reach out to us at hilltopgifts1@gmail.com with any issues and we'll make it right.
Personalized & Custom Orders Because all personalized items are made to order just for you, we are unable to accept returns or exchanges on custom products. We send a digital proof for your approval before putting any personalized order into production — no order goes to print without your sign-off.
If there is a defect or error on our part, please contact us within 7 days of delivery and we will make it right at no cost to you.
Ready-Made Products Exchanges on ready-made products are accepted only if the issue is the fault of HillTop Gifts (e.g., wrong item sent, damaged in transit). Please contact us within 7 days of delivery with photos of the issue.
Return Shipping If a return or exchange is required due to an error or defect on our part, HillTop Gifts will cover the return shipping cost. Otherwise, return shipping costs are the responsibility of the customer.
Contact Us Email hilltopgifts1@gmail.com with your order number and photos of any issue.